Complaint Management

To submit a complaint to us, follow these steps. First, gather all relevant information about the device, including its model number, serial number, and any supporting documentation. Then, download the complaint form below and e-mail it to directly to us via complaints@recon-i.com. Clearly explain the issue you're experiencing, providing specific details, such as dates, symptoms, and any potential risks or injuries involved. Attach any relevant documents or photos as evidence. Request a complaint reference number for future correspondence. Follow up if you don't receive a response within a reasonable timeframe. Additionally, consider reporting the issue to relevant regulatory authorities for further investigation and ensuring patient safety.